Technical Support Engineer

Curriculum covering Computer Hardware & Architecture for Technical Support Engineer. Topics include: • Introduction to Computer Architecture • Types of Computers • Motherboard Components • Processor (Intel & AMD) • RAM • ROM • Cache Memory • BIOS & UEFI • Storage Devices • HDD • SSD • NVMe SSD • SATA • M.2 • External Storage • Peripheral Devices • Keyboard • Mouse • Monitor • Webcam • Printer • Scanner • UPS • Computer Assembly • Desktop Assembly • Laptop Hardware Basics • Thermal Paste • SMPS Installation • CMOS Battery • POST Process • Troubleshooting • No Display • No Power • Beep Codes • Blue Screen • RAM Failure • HDD Failure • SSD Issues • CPU Overheating • Driver Problems • BIOS Reset • Boot Failure • Printer Troubleshooting

Curriculum covering Operating System Administration (Windows) for Technical Support Engineer. Topics include: • Windows Installation • Windows 10 • Windows 11 • Bootable USB Creation • BIOS Boot Configuration • GPT vs MBR • Disk Partitioning • Formatting • Windows Administration • User Accounts • Local Users & Groups • Administrator Rights • Password Reset • User Profiles • Windows Tools • Task Manager • Device Manager • Disk Management • Computer Management • Event Viewer • Services • Registry Editor • CMD • PowerShell Basics • Windows Troubleshooting • Startup Repair • Safe Mode • System Restore • Windows Update Issues • Driver Issues • BSOD • Activation Problems • Networking Commands • Ping • Ipconfig • Tracert • Nslookup • Netstat • Pathping • ARP • Remote Support • Remote Desktop (RDP) • Quick Assist • AnyDesk • TeamViewer

Curriculum covering Networking & Network Infrastructure for Technical Support Engineer. Topics include: • Networking Basics • Network Types • LAN • WAN • MAN • PAN • Network Devices • Router • Switch • Hub • Bridge • Gateway • Modem • Access Point • Firewall • Network Topologies • Star • Bus • Ring • Mesh • OSI Model • Seven Layers • Functions • TCP/IP Model • IP Addressing • IPv4 • IPv6 • Public IP • Private IP • Static IP • Dynamic IP • APIPA • Subnetting • Classes A/B/C • Subnet Mask • Default Gateway • CIDR • VLSM Basics • DNS • DHCP • NAT • MAC Address • Cabling • RJ45 • Straight Cable • Cross Cable • Colour Coding • Crimping Practical • Wi-Fi • Wireless Standards • Security • Password Configuration • File & Printer Sharing • Network Troubleshooting • Internet Issues • DNS Problems • IP Conflict • Gateway Problems • Packet Loss

Curriculum covering Microsoft Office 365 Administration for Technical Support Engineer. Topics include: • Microsoft 365 Fundamentals • Microsoft 365 Overview • Microsoft Licensing • Subscription Plans • Microsoft Entra ID (Azure AD Basics) • Admin Center • Microsoft 365 Admin Center • User Management • License Assignment • Password Reset • Security Settings • Exchange Online • Mailboxes • Shared Mailbox • Distribution Groups • Mail Flow • Outlook Configuration • Outlook • Outlook Installation • PST • OST • Profile Creation • Backup • Restore • Signature • Microsoft Teams • Teams Administration • Meeting Policies • Teams Creation • Guest Access • Permissions • OneDrive • OneDrive Sync • Sharing • SharePoint • Sites • Document Libraries • Security • MFA • Conditional Access Basics • Defender Overview • Spam Filter • Security Policies • Troubleshooting • Outlook Issues • Login Problems • Teams Issues • License Problems • Mail Flow Issues • Sync Issues

Curriculum covering Technical Support Engineer Core Skills for Technical Support Engineer. Topics include: • Skills • Helpdesk Process • Incident Management • Ticketing System • SLA • Escalation Matrix • Remote Support • Email Support • Voice Support • Customer Handling • Documentation • Root Cause Analysis (RCA)

Curriculum covering Real-Time Industry Projects for Technical Support Engineer. Topics include: • Time Projects • Complete Office Network Setup • Microsoft 365 User Deployment • Windows Deployment • Printer Server Setup • Network Troubleshooting Lab • Outlook Configuration • Shared Folder Configuration • Backup & Restore • Hardware Replacement Project

Curriculum covering Technical Interview Preparation & Scenarios for Technical Support Engineer. Topics include: • Technical Interview Questions • 300+ Questions • Scenario-Based Questions • Troubleshooting Scenarios • HR Questions • Live Mock Interviews

Curriculum covering Professional Development & Career Launch for Technical Support Engineer. Topics include: • Resume Building • LinkedIn Profile Optimization • Communication Skills • Email Writing • Interview Etiquette • Corporate Behavior • Tools Covered • Microsoft 365 Admin Center • Microsoft Entra ID (Azure AD) • Exchange Online • Outlook • Microsoft Teams • OneDrive • SharePoint • Windows 10 & 11 • Windows PowerShell • Command Prompt (CMD) • Event Viewer • Device Manager • Disk Management • Remote Desktop (RDP) • AnyDesk • TeamViewer • Rufus (Bootable USB) • CrystalDiskInfo • HWMonitor • Cisco Packet Tracer (Networking Basics) • Wireshark (Network Analysis) • Technical Support Engineer • Desktop Support Engineer • IT Helpdesk Engineer • Microsoft 365 Support Engineer • System Support Engineer • Hardware & Network Engineer • IT Infrastructure Support Engineer • End User Support Engineer • Service Desk Analyst • Field Support Engineer