AMC & Managed IT Support
Keep your entire IT ecosystem—desktops, laptops, servers, LAN/Wi-Fi networks, CCTV cameras, and biometric devices—running at peak reliability without hiring a full-time in-house IT department. SoftLab Global provides structured Annual Maintenance Contracts (AMC) with scheduled preventive maintenance, rapid remote troubleshooting, and priority on-site engineer dispatch.
What's Included in AMC & Managed IT Support
- Initial IT asset audit, health check, and inventory tagging
- Scheduled monthly/quarterly Preventive Maintenance (PM) visits (dust cleaning, thermal check, OS patching, disk health)
- Unlimited remote helpdesk support during business hours for software, printer, and network issues
- Priority on-site engineer visits for hardware, LAN, server, or CCTV breakdowns
- CCTV camera cleaning,DVR/NVR recording health check, and backup verification
- Antivirus management, firewall monitoring, and data backup verification
- Dedicated service logs, ticket tracking, and automated contract renewal reminders
Core Service Pillars
Key Operational Benefits
- Predictable annual IT maintenance cost with zero surprise breakdown fees
- Drastically reduced employee downtime through regular preventive servicing
- Single point of accountability for computers, networking, servers, and CCTV
- Extended hardware lifespan and early detection of failing hard drives or power supplies
- Detailed service reports after every scheduled maintenance visit
Industries & Institutions Served
Project Handover Deliverables
- Complete IT Asset Register & Baseline Health Report
- Signed SLA & Annual Maintenance Schedule
- Preventive Maintenance Visit Checklists & Ticket Logs
- Quarterly IT Infrastructure Health Summary
Frequently Asked Questions — AMC & Managed IT Support
Q1.What is the difference between Non-Comprehensive and Comprehensive AMC?
Non-Comprehensive AMC covers all preventive maintenance visits, remote support, and on-site engineer labour charges, while replacement hardware parts are billed at actuals upon approval. Comprehensive AMC includes both service labour and covered spare part replacements.
Q2.Can we combine Computers, Networking, and CCTV under a single AMC?
Yes! Most of our institutional and corporate clients prefer a unified AMC covering their desktops, servers, LAN/Wi-Fi, and CCTV surveillance under one contract.
Q3.How fast is your response time for critical issues?
Remote support typically begins within 30–120 minutes, and on-site engineer visits are scheduled within the agreed SLA window (same-day or next-business-day depending on criticality and location).
Other IT Infrastructure & Managed Services
Combine multiple services in a single requirement quote for unified project execution.
CCTV Installation & Surveillance
End-to-end IP and HD CCTV surveillance systems with NVR/DVR storage, structured cabling, mobile remote viewing, and annual maintenance.
IMS • 02Server Installation & Infrastructure
Deployment of tower and rack servers, server racks, OS installation, RAID storage, virtualization, automated backups, and continuous monitoring.
IMS • 03Networking & Structured Cabling
Structured Cat6 and fiber-optic cabling, rack dressing, routers, managed switches, firewalls, enterprise Wi-Fi, and network troubleshooting.
IMS • 04Computer Lab & Institutional Setup
Complete turnkey computer lab setup for schools, colleges, universities, and training centers including desktops, networking, servers, UPS coordination, and software deployment.
